付费技术支持

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oneleaf
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付费技术支持

#1

帖子 oneleaf » 2005-04-18 21:54

Paid support is provided by Canonical Limited and other companies. We encourage other companies to join us in providing paid support for Ubuntu. Please see the Ubuntu Marketplace for more information and a list of providers.
Canonical Limited

Canonical offers professional support for Ubuntu on both desktops and servers. Contact support@canonical.com for more information. In addition, many companies provide full support for Ubuntu - see the Ubuntu Marketplace for details.

The table below lists our prices for directly supporting Ubuntu customers. If you are a systems integrator or support organisation and would like to have Canonical staff provide escalation or indirect support, we can do so at a reduced rate. Please contact us for details.


Standard Package Premium Package Incident Support
Cost per Desktop USD 100 USD 250 USD 30
Cost per Server USD 400 USD 700 N/A
Installation CDs Optional Optional No
OS Updates Yes Yes No
Online Support Yes Yes Yes
Online Response Time Max 2 business days Max 1 business day Max 2 business days
Phone Support First 30 days Yes No
Phone Response Time Max 1 business day Max 4 business hours N/A
Coverage 1 year 1 year 1 incident
Incident Entitlement 10 25 1

Prices may change. Prices are exclusive of VAT.

The Ubuntu software repository is divided into three components, main, restricted and universe on the basis of our ability to support that software and whether or not it meets the goals laid out in our Free Software Philosophy. Ubuntu support agreements include full support for packages in main, partial support for packages in restricted (our ability to support this software it is restricted by factors beyond our control, imposed on us by the originators of the software), and no support for software in universe.
上次由 oneleaf 在 2005-04-22 13:39,总共编辑 1 次。
当净其意如虚空,远离妄想及诸取,令心所向皆无碍
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firehare
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付费技术支持

#2

帖子 firehare » 2005-04-21 13:37

Paid support is provided by Canonical Limited and other companies. We encourage other companies to join us in providing paid support for Ubuntu. Please see the Ubuntu Marketplace for more information and a list of providers.
Canonical有限公司和其他公司能够提供付费技术支持。我们鼓励其他公司加入我们的Ubuntu付费技术支持的队伍。更多相关信息及服务列表请参见Ubuntu Marketplace。
Canonical Limited

Canonical offers professional support for Ubuntu on both desktops and servers. Contact support@canonical.com for more information. In addition, many companies provide full support for Ubuntu - see the Ubuntu Marketplace for details.
Canonical提供基于Ubuntu桌面和服务器的专业支持。更多详情请联系cupport@canonical.com。另外,许多公司也提供对Ubuntu的完整支持 -- 具体请参见Ubuntu Marketplace。

The table below lists our prices for directly supporting Ubuntu customers. If you are a systems integrator or support organisation and would like to have Canonical staff provide escalation or indirect support, we can do so at a reduced rate. Please contact us for details.
下表列出了我们对最终Ubuntu客户提供支持的价格。如果你是一个系统集成商或支持团队,并且想通过Canonical职员提供更多或间接支持的话,我们可以下调我们的价格,具体细节请同我们联系。

Standard Package Premium Package Incident Support
Cost per Desktop USD 100 USD 250 USD 30
Cost per Server USD 400 USD 700 N/A
Installation CDs Optional Optional No
OS Updates Yes Yes No
Online Support Yes Yes Yes
Online Response Time Max 2 business days Max 1 business day Max 2 business days
Phone Support First 30 days Yes No
Phone Response Time Max 1 business day Max 4 business hours N/A
Coverage 1 year 1 year 1 incident
Incident Entitlement 10 25 1

Prices may change. Prices are exclusive of VAT.
价格可能有改变。附加税是不同的(不知对不对)

The Ubuntu software repository is divided into three components, main, restricted and universe on the basis of our ability to support that software and whether or not it meets the goals laid out in our Free Software Philosophy. Ubuntu support agreements include full support for packages in main, partial support for packages in restricted (our ability to support this software it is restricted by factors beyond our control, imposed on us by the originators of the software), and no support for software in universe.
根据我们对软件的支持能力以及该软件是否适合于我们的自由软件规划目标,将Ubuntu软件库被分为三部分,Main,Restricted和Universe。Ubuntu支持协议包含对Main库包的完全支持,对Restricted库包的部分支持(我们有支持该软件的能力,但受限于超出我们所能控制的因素,并受到软件制作者的影响),对Universe库包不支持。
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oneleaf
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#3

帖子 oneleaf » 2005-04-22 13:38

当净其意如虚空,远离妄想及诸取,令心所向皆无碍
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millenniumdark
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#4

帖子 millenniumdark » 2006-07-31 23:54

这类不放到wiki上
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